Refund policy

Return & Refund Policy

Effective Date: July 26, 2026

At BRINK, we stand behind the quality of every product we create. Our goal is to provide an exceptional customer experience from the moment you place your order until it arrives at your door.

If you're not completely satisfied with your purchase, we're here to help.

60-Day Money-Back Guarantee

Every order placed through the official BRINK website is protected by our 60-Day Money-Back Guarantee.

If you are not completely satisfied with your purchase for any reason, you may request a refund within 60 calendar days from the date your order is marked as delivered.

No complicated process. No hassle.

Simply contact our Customer Support team, and we'll take care of the rest.

How to Request a Refund

To request a refund, please email:

brinkhealthsupport@gmail.com

Please include the following information:

  • Full Name

  • Order Number

  • Email Address Used for Purchase

  • Brief Description of Your Request

While feedback is completely optional, we always appreciate hearing about your experience so we can continue improving our products.

Refund Eligibility

To qualify for our 60-Day Money-Back Guarantee, the following conditions apply:

  • Your request must be submitted within 60 days of your order being marked as delivered.

  • Products must have been purchased directly through the official BRINK website.

  • Refunds are limited to one (1) satisfaction guarantee claim per customer, household, payment method, or shipping address.

  • Proof of purchase may be required to verify eligibility.

  • Refunds apply only to the purchase price of eligible products.

Original shipping charges, shipping protection, taxes, customs duties, and any other non-product fees are non-refundable unless otherwise required by applicable law.

Refund Processing

Once your refund request has been reviewed and approved:

  • Refunds are generally processed within 3–5 business days.

  • Depending on your financial institution, funds may take an additional 5–10 business days to appear in your account.

All refunds are issued to the original payment method used for the purchase.

Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, defective, contains the wrong item, or is missing items, please contact us within 7 days of delivery.

Please include:

  • Your Order Number

  • Photos of the product and packaging (if applicable)

  • A brief description of the issue

We'll work quickly to provide an appropriate resolution, which may include a replacement, refund, or other suitable solution.

Lost Packages

If your package appears to be lost in transit or has been marked as delivered but cannot be located, please contact us as soon as possible.

We will investigate the shipment with the carrier and determine the most appropriate resolution based on the available shipping information.

Order Cancellations

Our fulfillment team works quickly to process orders.

Because of this, we cannot guarantee cancellation requests once an order has been placed.

If your order has already entered processing or has shipped, it will be subject to this Return & Refund Policy.

Exchanges

At this time, BRINK does not offer direct product exchanges.

If you wish to purchase a different product, our Customer Support team will gladly help you determine the best available solution.

Chargebacks

If you experience any issue with your order, we kindly ask that you contact us before initiating a chargeback through your bank or credit card provider.

Most issues can be resolved quickly by our support team.

Fraudulent, abusive, or unnecessary chargebacks may result in future orders being declined.

Non-Refundable Situations

To protect all of our customers, BRINK reserves the right to deny refund requests in situations including, but not limited to:

  • Fraudulent activity or suspected fraud

  • Abuse of the 60-Day Money-Back Guarantee

  • Multiple refund requests intended to obtain free products

  • Orders purchased for resale, wholesale, or commercial distribution

  • Purchases made through unauthorized retailers, distributors, or third-party marketplaces

  • Requests submitted after the 60-day guarantee period has expired

  • Orders where proof of purchase cannot reasonably be verified

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions regarding your order, our Return & Refund Policy, or need assistance with a refund request, we're happy to help.

Customer Support Email:
brinkhealthsupport@gmail.com

When contacting us, please include:

  • Your Full Name

  • Order Number

  • Email Address Used for Purchase

  • A Brief Description of Your Request

Our Customer Support team aims to respond to all inquiries within 1–2 business days.

Our Commitment

At BRINK, our mission is simple:

To create premium wellness products that help people protect their health, maintain their independence, and continue doing the things they love for years to come.

We believe exceptional products should be backed by exceptional service.

If your experience falls short of that standard, we'll do everything reasonably possible to make it right.

Thank you for trusting BRINK. We truly appreciate your support.